How do I fix the Outlook WebApp cannot download attachments




RECOMMENDED: Click here to fix Windows errors and optimize system performance.

Microsoft’s Outlook Web App, now known as Outlook on the Web, is a web-based email client that allows users to access Exchange Server mailboxes from any web browser. Users can use the OWA access URL, account username and password to access the mailbox in the web browser. You can create and send emails with attachments with Outlook Web App and even work offline with Outlook on your desktop.

There is an issue with Outlook on the Web that prevents email attachments from being downloaded – attachments are restricted or not downloaded. This blog is intended to give users information on why Outlook Web App cannot download attachments and how to fix the problem.

What is the reason that Outlook WebApp cannot downloadattachments?

in the file name : If a file attached to an e-mail message has a question mark (?) or a plus sign (+) in the name, you may not be able to open the attached file.

Unknown file format : If a special application is required to open an attachment and you do not have it, you must download the appropriate application before you can open the attachment.

Incorrect file association: Attachments that do not open can also occur in one of two situations: an incorrect file association or a problem with the program needed to open the attachment.

Antivirus : The anti-virus or firewall protection installed on your computer or device may block the download of attachments.

Compatibility issues : If the email originates from a MAC computer and the attachment is not in a Windows compatible format, this may be a problem.

The file is damaged: If you receive an error message saying that the file is corrupt and cannot be opened, ask the sender to verify that the attachment works for them and then ask them to resend the file.

If you have followed all the above steps and nothing works, it is very likely that the file was already damaged before you sent it as an attachment.

Resolve the issue that attachments cannot be downloaded using the Outlook Web App

April 2021 Update:

We now recommend that you use this tool to fix the error. The tool also repairs common computer errors, protects against file loss, malware and hardware failures, and optimizes your PC for optimal performance. With this software, you can fix computer problems quickly and prevent others from getting them:

  • Step 1: Download the PC repair and optimization utility (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
  • Step Two: Click on the Start scan button to detect problems in the Windows registry that may be causing PC problems.
  • Step Three: Click the Fix All button to fix all issues.

Turn off secure browsing features in Chrome

  1. Open Google Chrome.
  2. In the search bar, type chrome://settings/.
  3. Tap Sync and Google Services
  4. Safe Browsing Search (protects you and your device from dangerous websites).
  5. Turn it off.

Enable attachment preview

  1. Open Outlook Web App.
  2. Click on the gear icon
  3. Choose the options.
  4. Click on the Settings button for the active view
  5. Select Always display preview (for example, for photos and videos).
  6. Save changes

White list of editors

  1. Open the Outlook web application
  2. Click on the gear icon.
  3. Choose the options.
  4. Click on Filters and Reports
  5. Select Show attachments, images, and links for respected senders.
  6. Save changes

Check what file types are sent via OWA.

By default, Outlook Web App blocks attachments that have different extensions. To get around this problem, you can try two workarounds:

  • Press the bracket together. It also unintentionally changes the extension
  • Rename the attachment before uploading and add an extension after uploading.

Note that both workarounds work for both Outlook Web App and the client.

RECOMMENDED: Click here to diagnose Windows errors and optimize system performance.

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